Terms and Use
Terms and Use
1.1 The site is used as an online store for ordering and purchasing customized insoles and related and/or other products (hereinafter referred to as the products) by the browsing public in Israel via the Internet.
1.2 The provisions of these regulations shall apply to any use made by a user and/or action on the website (hereinafter the customer and/or user) and to any order made by the customer through the website.
1.3 The regulations are worded in the masculine language for reasons of convenience only, but it refers to members of both sexes.
1.4 The regulations are worded in a single language, for reasons of convenience only, but it refers to members of both sexes.
1.5 The customer declares that he has read these regulations and agrees to them, and that he and/or anyone on his behalf will not have any claim and/or claim against the company and/or anyone on its behalf, except for claims related to a violation of an obligation by the company and/or anyone on its behalf according to these regulations. It is emphasized that the very act of performing an action on the website constitutes an absolute, final, and irrevocable notification on the part of the customer that he has read the provisions of these regulations understood and agreed to them and accepted to act according to them.
1.7 The company reserves the right not to allow access to the website and/or any action on it to anyone who violates the provisions of the regulations and/or makes inappropriate use of the website or any content that appears on it.
1.8 The company reserves the right to update and change the website and its services, including their scope and availability, without the need for prior notice. The customer will not have any claim and/or claim against the site and/or the company for these changes and/or malfunctions that may occur during their execution.
1.9 It is clarified for the avoidance of doubt, that there may be a difference between using the website through a website adapted for tablet and/or mobile phone devices and using the website on stationary and/or computers.
1.10 For further inquiries, you can contact the company’s customer service by phone: (888) 718-3957 during operating hours: Sunday-Thursday from 9:00 to 15:00 EST. or via our contact page.
2. Use of the Website
2.1 The sale of the products on the site is to private customers who purchase the products for personal, home, or family use and is not intended for wholesale sale.
2.2 Do not copy, publicly display or use the contents published on the website for any purpose, commercial or otherwise, other than personal and private use. In this rule, you may not copy, display publicly or use content from the website on other websites, in electronic publications of any kind, in software, applications, and computer applications, on the telephone and cellular communication, on radio, television, in print or in any other media.
2.3 Do not run or allow any computer application or other means that allows copying, in whole or part, of information and content from the website. In this rule, you may not create and do not use the aforementioned means to create a compilation, collection, or database that will contain content from the website. Despite the generality of the instruction below, this prohibition does not apply to the operation of general search engines, which link directly to the site.
2.4 Content from the website may not be presented in any way whatsoever – including through any software, device, accessory, or communication protocol – that changes their design or function or deprives them of any features or information, such as (but not limited to) advertisements, navigation bars, photographs and more.
3. Order on the Website
3.1 All prices, promotions and discounts appearing on the website, to the extent that they appear, are valid for ordering through the website only. For each product offered for sale, an “information sheet” is displayed containing the manufacturer’s trade name, the product offered for sale, the sale price and the product specification. The data provided on the information page includes information required by law and does not necessarily exhaust all the properties and/or composition of the products.
3.2 The website displays a variety of items that are generally in stock, and the company makes every effort to maintain the existing stock.
3.4 When the order is ready, the company will contact the customer to coordinate delivery. The delivery policy, including delivery conditions and prices, can be found under “Delivery Policy“.
3.5 Payment on the site will be made by credit card only. The credit cards respected on the site are: Visa, American Express, and Mastercard. Additional payment methods may be possible in the future.
3.6 When placing an order on the website, the company will check the credit card details, and upon approval of the order by the credit card companies, an appropriate notice will be given that the operation has been approved or rejected. As long as it is approved, the order will be recorded in the company’s computers and a confirmation will be sent to the customer by e-mail about the execution of the order. It is clarified and emphasized that only a confirmation regarding placing an order received in the customer’s e-mail that includes the relevant order details, including the order number, the customer’s details and the order details, will constitute a confirmation of the receipt of the order by the company. As long as no approval has been received from the credit company, and no such approval has been sent, the order action by the customer will have no validity.
3.7 If and when the credit company does not approve the order, the order will be considered void, the company will not bear any responsibility for the cancellation of the order, and the customer will not have any claim and/or claim against the company for the aforementioned order cancellation.
3.8 The customer must provide only real, current and accurate information, including up-to-date and active phone numbers and email addresses.
3.9 Computer records processing the company’s data regarding the actions carried out through the site will be prima facie evidence of the correctness of the actions. For the avoidance of doubt, incorrect information provided by the customer regarding name, phone, email, and address may cause delays in production and delivery.
4. Consent to Receive an Advertisement
Upon registering for the website, you will be asked to express consent to receive information, updates, and anything advertising through e-mail or SMS messages. The customer will be entitled to withdraw this consent at any time and notify the company of his refusal to receive advertising material in accordance with the instructions regarding the advertisement sent to him.
5. External Information, Medical Information, and Uploading User Content to the Website
5.1 The website may contain links (“links”) to other websites, Israeli or foreign. The company will not bear any responsibility for the content of those websites and for any information published on them. The presence of the link on the website does not constitute a recommendation to visit it, and a visit to it by the customer will be at his independent discretion. For the avoidance of doubt, the company will not be responsible for any direct or indirect damage, financial or otherwise, caused to the customer as a result of relying on the content of the information appearing in those links.
5.2 The company hereby clarifies to the customer that all information published on the website about medicine and products is only general information and does not constitute medical advice. The company emphasizes to the customer that it is his duty to consult a suitable professional before ordering products that may affect the customer’s body, health, well-being, or appearance in one way or another. The customer must use the product in accordance with the instructions attached to it.
5.3 Publications of third and external parties offering their services may appear on the website. It will be clarified that the company is not responsible in relation to them, their activity, and the results of their activity or service, and that any contact with them is solely the customer’s responsibility.
6. Delivery and Transportation of Products
6.1 The delivery of the products will be in accordance with the “Shipping Policy” that appears on the website.
6.2 The company will not be responsible for delays beyond its control and/or originating from the customer, including but not limited to delays due to difficulty contacting the customer during the coordination hours. Such a delay will not be considered a breach of the company’s obligation to supply the product.
6.3 If the customer does not respond on the day the order is delivered to the courier company to coordinate delivery of the order and/or is not at the delivery address at the agreed time, his order will be returned to the company, and delivery will be arranged again. It is clarified for the avoidance of doubt that this situation will not entitle the customer to a refund for the shipping fees he paid and that he must bear additional shipping fees for the additional shipment.
6.4 When delivering the product, the company or someone on its behalf may demand the presence of the credit card holder when delivering the products and/or presentation of the credit card holder’s ID as a condition for delivering the products.
7. Canceling an Order
7.1 A transaction can be canceled from the day the transaction is executed and up to 14 days from the date of receipt of the product or from the date of receipt of the document detailing the details of the transaction – whichever is later. In a remote sales transaction conducted with a consumer who is a person with a disability, a senior citizen, or a new immigrant, the consumer may cancel the transaction within four months from the date it was entered into or from the date of receipt of the disclosure document, whichever is later, provided that entering into the transaction included a conversation between the dealer and the consumer, including a conversation through communication electronically.
7.2 The cancellation notice can be delivered via the dedicated link on the website, through the contact page, tel. (888) 718-3957, or by registered mail to the address 10031 Pines Blvd, Ste 232 Pembroke Pines, FL 33024. In the cancellation notice, whether it is by email or in writing, the name and identity number of the customer must be stated as well as the order number.
7.3 When canceling a transaction that is not due to a defect or discrepancy, the consumer’s money will be deposited within 14 days of receiving the cancellation notice, with the exception of a cancellation fee of 5%. The consumer will return the product to one of the collection points. Alternatively, you can contact customer service to collect the product on behalf of the customer. In the event that the consumer requests collection as mentioned, a total of USD 10 will be charged for the collection. As far as possible, the product will be returned in its original packaging. The company may claim his damages since the value of the property decreased as a result of a significant deterioration in its condition.
7.4 The right of cancellation is not valid, among other things, regarding lost goods and goods produced especially for the customer. Despite the aforementioned, the company allows canceling a transaction of insoles that are custom-made, especially for the customer, up to three months from the date of the transaction, and his money will be returned, with the exception of payment of handling expenses at a cost of USD 70. In such a case, the customer must deliver the product at one of the collection points or contact customer service to coordinate the collection of the product on behalf of the customer at the cost of USD 10.
7.5 Cancellation due to a defect – If the cancellation of the order was made due to a defect in the product supplied to the customer, due to a discrepancy between the product or the service and the details provided to the customer about the product’s features, due to the non-delivery of the product on time or due to another violation of the order by the company, the customer would act to cancel the order as soon as possible in one of the ways listed above. The customer’s money will be deposited within 14 days of receiving the cancellation notice. The product will be returned to the business at the expense of the member
8. Confidentiality and Privacy
8.1 The data that the customer provides during registration, when contacting customer service, or when performing a transaction will be stored in the company’s database (for a credit card, the last four digits will be stored). It is hereby clarified to the customer that he is not required by law to provide the information, but if he chooses not to provide it, he may not be able to use the site’s services.
8.2 The customer declares and agrees that the delivery of his personal details is done at his will and with his consent and filling in the details indicates his consent to their delivery.
8.3 When using the website, information may accumulate about the customer’s buying practices and habits, products and services he purchased or requested to return, information about advertisements he expressed interest in, pages or departments he viewed, offers and services he was interested in, payment methods he used, and more. The company will keep the information in its databases (for a credit card, the last four digits will be kept). The use of this data and the data provided during the registration process for the various services on the site will only be done according to what is stated in this document or the provisions of any law.
8.4 The company may use the above data for anonymous statistical analysis and segmentation, as well as produce for each user the relevant content adjustment.
8.6 Notwithstanding the foregoing, the company shall be entitled to provide the customer’s details to the credit company to confirm the execution of the aforementioned order transaction.
9. Intellectual Property
10. Limitation of Liability
10.1 The information presented on the website appears as it is (AS IS). Although the company’s intention is that the content that appears on the website will be correct, accurate, and up-to-date, there may be cases where the content is incomplete and/or technical and other errors have occurred in connection with the content, and the company is not responsible for errors and/or inaccuracies in connection with the content displayed on the website. For the avoidance of doubt, information, advice or details of various professionals, to the extent that they appear on the website, are the sole responsibility of the publisher of the information or the aforementioned service provider, and the customer shall not have any claim and/or claim against the company.
10.2 The use of the website and the services offered therein is at the customer’s discretion and responsibility only, and he will not have any claim, claim or demand against the company or anyone on its behalf regarding the features of the use or service, its capabilities, and limitations and its suitability to his needs.
10.3 The company will do as much as it can to ensure the integrity of the site. Notwithstanding the foregoing, the company does not guarantee that the website services will be provided in order or without interruptions, will exist safely and/or without interruptions, and will be immune from unauthorized access to the company’s computers and/or software or from damages, breakdowns, malfunctions or failures, including in hardware, software, in communication lines and systems, with the company or with one of its suppliers or with the user, and the user will not have any claim against the company and/or anyone on its behalf in connection with this. Also, the service may not be available in the future due to maintenance, upgrading, or other reasons.
10.5 The company will do as much as it can to ensure that all the links, however they may be, found on the website will be correct and will lead to an active website. Notwithstanding the above, the company is not responsible for an inactive or improper link or one that is not as secure as required. The company may at any time delete from the website links that were included in the past or refrain from adding new links – all at its sole discretion. The mere existence of a link to a certain external website within the website does not constitute a confirmation that the information on this external website is complete, reliable, current, or reliable.
10.7 The use of the website is subject to all relevant local, state, and international laws and regulations, and the users undertake to act in accordance with all laws in connection with the use of the website and its services and to make only legal, reasonable and fair use of the website.